EMPIRE® Cell Phone Accessories One Year Limited Warranty
WHO IS COVERED? This one year limited warranty is non-transferable and covers only the original end purchaser. An original or copy of a sales receipt from the original EMPIRE® Cell Phone Accessories Authorized Retailer is required for warranty service.
WHAT IS COVERED? EMPIRE® Cell Phone Accessories (“EMPIRE®”) warrants that this product (the “Product”) will be free from defects in workmanship and materials under normal use for a period of one year from the original purchase date (“Limited Warranty Period”).
WHAT IS NOT COVERED?
- Normal wear and tear
- Damage due to Product that has been dropped or smashed
- Damage due to removal of Product from device
- Misuse, lack of care, mishandling, accident, abuse or other abnormal use
- Use of the Product other than for its intended purpose
- Damage caused by improper or unauthorized repair or maintenance
- Product that has been modified or altered
- Products received for free as a promotional item or giveaway
- Any product that is not manufactured by EMPIRE® (including all MPERO® Products)
How to make a warranty claim
To make a warranty claim start by registering your product at www.Empire-Registration.com. After your product has been registered email RMA@empirecase.com. In your email please include the following
- Email Address used when you registered your product
- SKU(s) of defective product(s)
- Description of product defect
- Picture of Product defect
- My Physical Mailing Address
- My Phone Number
- Please include a picture or scanned copy of your original receipt or proof of purchase date
Once your Return Merchandise Request (“RMA”) has been received by our Customer Service team you will receive a return email that includes your RMA number along with instructions on mailing the Product to us to be evaluated.
Once EMPIRE® receives your returned Product, EMPIRE® will evaluate your claim (typically within 3-5 business days) to determine whether the returned Product is defective. If EMPIRE® determines that there is a warranted defect in the Product, EMPIRE® will, at its option, remedy the defect as set forth below in this limited warranty. EMPIRE® is not liable for products that are damaged or lost in transit to EMPIRE®. We recommend that you ship your returned products to EMPIRE® via a trackable shipment method. You are responsible for shipping fees and customs fees, including, but not limited to, taxes, duties and brokerage.
SOLE AND EXCLUSIVE REMEDY
Your sole and exclusive remedy for a breach of this limited warranty, and EMPIRE®’s sole and entire liability is, at EMPIRE®’s option, to repair or replace the defective Product. If the product was purchased directly from EMPIRE®’s online store (empirecase.com), you may request a refund for the purchase price of the defective Product if your claim is submitted within 30 days of the purchase date. Repair or replacement (including parts and labor and shipping costs) shall be made at EMPIRE®’s expense. EMPIRE® reserves the right to send you a replacement product that is the same or of a similar style or a substitute equivalent that may not be of like kind (depending on availability). Replacement products will be furnished only on an exchange basis. Replacement products are warranted as above for the remainder of the original applicable Product warranty period.
Except as expressly set forth above in this limited warranty, EMPIRE® makes no other express or implied warranties of any kind. EMPIRE® specifically disclaims all implied warranties, including, without limitation, the implied warranties of non-infringement of third party rights, merchantability and fitness for a particular purpose. Some jurisdictions do not allow the exclusion of implied warranties or limitations on how long an implied warranty may last, so such limitations or exclusions may not apply to you. If such disclaimer of any implied warranty is not permitted by law, the duration of any such implied warranties is limited to the durations set forth in this limited warranty. This warranty gives you specific legal rights and you may also have other rights which vary from jurisdiction to jurisdiction.
LIMITATION OF LIABILITY
In no event shall EMPIRE® or its suppliers shall be liable to you or any third party for any indirect, incidental, consequential, special or exemplary damages arising out of the use of the Product, including, without limitation, property damage, interruption of business, lost profits, loss of value of the Product or any third party products that are used in or with the Product, or loss of use of the Product or any third party products that are used in or with the product, even if EMPIRE® has been advised of the possibility of such damages. EMPIRE® has no liability for any damage or destruction to consumer electronics devices or other personal property of any type, including, without limitation, laptops, cell phones, MP3 players, DVD players or handheld devices, or any loss of data contained in the foregoing devices. Notwithstanding any damages that you might incur for any reason whatsoever (including, without limitation, all damages referenced herein and all direct or general damages in contract, tort (including negligence) or otherwise), the entire liability of EMPIRE® and any of its suppliers shall be limited to the amount actually paid by you for the Product. Some states and/or jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.